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Player was accused of multiple account holdings and his account was closed. They claimed that the player had opened multiple accounts and they blocked his account.
No other information is available ever since then. Show 5 similiar complaints with 2, black points in total 66 for this casino.
After the player sent their documents for verification, their account was closed without an explanation from the casino. The player requested a withdrawal and after they send all the documents needed for their account verification, their account was blocked.
They contacted the live chat for an explanation and were told that their account was under the investigation. The casino never responded to this complaint and it remains unresolved.
Black points: 7 for this casino. Delayed withdrawal request without an explanation from the casino. After that, the payout became delayed and the player was trying to get a hold of the casino support via emails numerous times.
The casino never responded to his contact attempts and the complaint remained unsolved. Black points: 45 1 for this casino.
Confusing withdrawal process. The player requested a withdrawal but the casino claimed that the player had stopped the payout to go through to their bank account.
But the player claimed to make all their transactions via their iDebit card. An uncertain and confusing complaint that remained unresolved.
Black points: 28 1 for this casino. Player was accused of using an irregular betting pattern. The player was not aware of breaching any terms.
Also, no proper evidence was shown. The casino had either very strict terms or was trying to accuse the player of a random violation.
Unprofessional behavior. Show 3 similiar complaints with black points in total 9 for this casino. Black points: 10 for this casino. The player complained about their withdrawal request being delayed.
They were asked to provide additional documents for their account to get verified more thoroughly. After that, the casino found out that their account was linked with other players' accounts and decided to close their account and confiscate their winnings.
Ever since then, there's no other information provided. Black points: 4 for this casino. Extremely long withdrawal process, more than 6 months of waiting.
The player was constantly getting the emails asking him for ID documents, sometimes times a day. The casino responded but with no details or excuse.
Black points: 3 for this casino. Delayed payment with an unknown status. The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days.
It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not.
The case remains unresolved. Black points: 19 1 for this casino. Again an issue about using a 3rd party card to deposit.
The casino accepted the deposit but did not want to pay winnings. Show 3 similiar complaints with black points in total 8 for this casino.
Complaints on related Jackpots in a Flash Casino Same affiliate. Black points: 2 for this casino. Complicated withdrawal process.
The player claims to have provided account statements that prove otherwise, but the issue remained unresolved. Black points: 24 for this casino.
The player's winning was confiscated and his deposit was promised to be returned to him. Jimmy requested a withdrawal of SEK43, and sent all the documents needed for verification.
On the next day, the support told Jimmy he would get his deposit of SEK6, back but his winning would be confiscated and his account would be closed.
The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions.
Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible. Disputed amount: 37, kr real money.
The player's winning was confiscated for no relevant reason. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't.
He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so.
They never explained their decision more thoroughly to the player and they also confiscated his winning. The complaint remained unresolved.
The player's winning was confiscated without an explanation. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.
The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.
The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.
The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.
The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.
Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available. Black points: 8 for this casino.
The player was accused of broken terms and conditions of the casino and her account was blocked. They claimed that someone else had to either use her computer to play or used the same IP address.
The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address.
The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.
This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino. The casino accused the player of broken rules but never provided relevant evidence.
Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.
Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.
He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process.
He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so.
The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.
Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid. He was asked to send all the documents needed for his account verification and so he did.
His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.
Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.
Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.
After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.
Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.
Black points: 3 1 for this casino. The player received an unwanted bonus. Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus.
He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it.
The player claimed he never received his winning but the casino said otherwise. The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks.
When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank.
This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information.
Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account.
The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits.
The player's account was locked due to irregular activities. Shortly after that, she received an email that stated her account was locked due to irregular activities.
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